Email Notification gets triggered twice

[vidhya_mouli]

I have a email notification which gets triggered, when the sc_req_item state becomes either closed complete, closed incomplete or closed skipped.

This notification gets triggered twice:

When I checked the event log, I notice that the sc_request gets updated twice.

Can someone explain why this is happening and how to resolve this?

[Jaspal Singh]

Hi Vidhya,

For the notification change the form view to Advanced view and add a weight value as 10 to the Weight field.

This should avoid multiple emails that are sent for the same.

[vidhya_mouli · Accepted solution]

I managed to solve this. A flow (in sc_req_item table) was updating the State of the sc_request. At the same time a BR was updating the State of the sc_request. This BR had the trigger condition before. I changed this to after and now everything works fine.