How to copy comment from servicenow to JIRA via JIRA spoke integration

VR17 · ‎10-18-2023

Hi Team,

I have integrated JIRA and ServiceNow, If I am adding any comment in Servicenow on incident it is not flowing to JIRA , Vise versa is working

In the correlation id I am capturing the issue id -Issue is created at JIRA end successfully

wanted to know what action I can use to update comments from ServiceNow to JIRA. If anyone implemented this Kindly share the Logic

Regards, Vinita

Abbas_5 · ‎10-22-2023

If it is helpful, mark it as a thumbs-up.

Thanks & Regards,
Abbas

VR17 · ‎10-23-2023

Hi Abbas,

Thank you for help , However I tried the solution mentioned in the post However getting below error ,Any suggestion How i can fix it

Error: Cannot read property "comments" from null,Detail: Cannot read property "comments" from null

Calling flow from BR ,In advance tab ,I have written below However getting error

(function executeRule(current, previous /*null when async*/) {

var inputs = {};
inputs['current'] = current; // GlideRecord of table:
inputs['table_name'] = 'incident';

sn_fd.FlowAPI.executeFlow('global.to_update_comment_in_jira', inputs);

})(current, previous);