How to copy comment from servicenow to JIRA via JIRA spoke integration
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10-18-2023 11:42 PM - edited 10-19-2023 02:11 AM
Hi Team,
I have integrated JIRA and ServiceNow, If I am adding any comment in Servicenow on incident it is not flowing to JIRA , Vise versa is working
In the correlation id I am capturing the issue id -Issue is created at JIRA end successfully
wanted to know what action I can use to update comments from ServiceNow to JIRA. If anyone implemented this Kindly share the Logic
Regards, Vinita
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10-22-2023 12:54 AM
Hello @VR17,
Please refer to the below link:
https://www.servicenow.com/community/itsm-forum/stuck-in-loop-copying-comments-between-jira-and-serv...
If it is helpful, mark it as a thumbs-up.
Thanks & Regards,
Abbas
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10-23-2023 12:55 AM
Hi Abbas,
Thank you for help , However I tried the solution mentioned in the post However getting below error ,Any suggestion How i can fix it
Error: Cannot read property "comments" from null,Detail: Cannot read property "comments" from null
Calling flow from BR ,In advance tab ,I have written below However getting error
(function executeRule(current, previous /*null when async*/) {
var inputs = {};
inputs['current'] = current; // GlideRecord of table:
inputs['table_name'] = 'incident';
sn_fd.FlowAPI.executeFlow('global.to_update_comment_in_jira', inputs);
})(current, previous);