How to Show catalog task due date in submitted request in service portal

[Ankur Khare]

Hi Team,

We have a requirement wherein we have different catalog task gets created.We need to show the Due Date of each task in the service portal in Submitted Request Page.Can you tell how to achieve this?

Is there any documentation?

[SumanthDosapati · Accepted solution]

@Ankur Khare 

You need to configure your standard ticket config.

1. From your left navigator, open 'Standard ticket configuration'
2. Open the one with sc_req_item table.
3. You can add all the details as required.
4. To show all the catalog tasks due dates, you might need to add a new tab in the tab configurations
5. Create a new tab of type 'Custom'
6. You need to create a service portal widget and map that widget there. 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[SumanthDosapati]

@Ankur Khare 

Did the above solution work? If yes, Accept the solution and mark as helpful to close the thread and benefit other readers.

Regards,
Sumanth