serial number populating on the incident form

[chercm]

i tried to do a before br on the incident form . i have a field called u_impacted_asset so when i entered the caller infomation it should automatically populate the impacted asset box . it is not working now 

// Get the caller's username from the incident ticket
var caller = current.caller_id;

// Query the alm_asset table to find the asset assigned to the caller
var assetGr = new GlideRecord('alm_asset');
assetGr.addQuery('assigned_to', caller);
assetGr.query();

if (assetGr.next()) {
// Populate the u_impacted_asset field with the found asset's serial number
current.u_impacted_asset = assetGr.serial_number;
}

[Kieran Anson]

Hi,

Curious to why you're populating an asset record within Incident Management. Assets (generally) have a configuration item attached which should be populated in the configuration item field on an incident form

[chercm]

the business needs to have the CI for some thing else and a field for serial number @Kieran Anson 

[Kieran Anson]

That doesn't sound like a genuine need for a customisation, additional configuration items can be added to a incident via the Affected CIs related list

[chercm]

@Kieran Anson sorry i do not want to be rude . i do not understand why are judging on what you feel is a genuine needs or not. it is an opportunity of learning since Servicenow is a great platform for scripting.  it is my company needs and not yours. thanks