UI action not working in Security Incident Response Workspace

[mpmacconnell]

We have a custom UI action that is not working in the Security Incident Response workspace. It works fine in the new UI. Need some help on figuring out why. I have converted some of the alerts to use the g_modal method, but the script does not run that queries the records and updates them.

Here is the script (the g_modal is not included here as I am playing with that in another instance):

function onClick(g_form)

{

var answer = confirm("This will close all the active child Security Incidents associated with this Incident. Please click OK to confirm.");

    //alert(answer);

    if (answer == true)

    {

        gsftSubmit(null, g_form.getFormElement(), 'closeChildrenSI');

    }

    else

    {

        return;

    }

}

if (typeof window == 'undefined')

{

    closeChildrenIncidents();

}

function closeChildrenIncidents()

{

        var childSIR = new GlideRecord("sn_si_incident");

        //childSIR.addEncodedQuery("state!=100^active=true^parent_security_incident="+current.sys_id);

        childSIR.addEncodedQuery("active=true^parent_security_incident="+current.sys_id);

        //childSIR.setLimit(2);

        childSIR.query();

        var totalActChild = childSIR.getRowCount();

        var closedActChild = 0;

        while(childSIR.next())

        {

            var hasTasks = new global.SMTask().hasOpenTasks(childSIR);

            //gs.addInfoMessage(hasTasks);

            if(hasTasks != true)

            {

                //gs.addInfoMessage("In if : " + hasTasks);

                childSIR.state = 3;

                childSIR.close_notes = "Resolve or Close Notes - Children ticket closed and any further actions will be captured on parent ticket, "+current.number;

                childSIR.u_incident_categorization = current.u_incident_categorization;

                childSIR.u_sir_function_imp = current.u_sir_function_imp;

                childSIR.u_sir_info_impact = current.u_sir_info_impact;

                childSIR.business_criticality = current.business_criticality;

                childSIR.u_sir_recoverability = current.u_sir_recoverability;

                childSIR.u_actual_sir_list = current.u_actual_sir_list;

                childSIR.contact_type = current.contact_type;

                childSIR.close_code = current.close_code;

                childSIR.u_event_type = current.u_event_type;

                childSIR.update();

                closedActChild += 1;

            }

        }

        action.setRedirectURL(current);

        gs.addInfoMessage(closedActChild + " child incidents "+ " out of "+ totalActChild + " active child incidents closed");

        var missedChild = parseInt(totalActChild)-parseInt(closedActChild);

        if(missedChild > 0)

        {

            gs.addInfoMessage(missedChild + " incidetns were not closed as they have active Response Tasks");

        }

}

[Abbas_5]

Hello @mpmacconnell,

Please check out the link below:
https://www.servicenow.com/community/developer-forum/why-ui-action-is-not-working-in-service-operati...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.
Thanks & Regards,

Abbas Shaik

[mpmacconnell]

Turns out it was the line:

gsftSubmit(null, g_form.getFormElement(), 'closeChildrenSI');

I had to change that line and got it working using the g_form method.