User Name is not showing on list view

skhatri3
Tera Contributor

‎02-20-2025 06:08 AM

skhatri3_0-1740059977416.pngskhatri3_1-1740060107665.png

After entering the details on the form as shown on the image, user name is not reflecting on the list view.

User name  field type is reference(sys_user). The is also one BR on that table, however I have deactivated it, still having same issue.

Can anyone help to get the details.

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2 REPLIES 2

J Siva
Tera Sage

‎02-20-2025 06:52 AM

Hi @skhatri3 

Please share the snap of dictionary configuration of the username field. And also check the display value on the sys_user table.

Are you able to see the user name on the other forms where you have user table ref fields?

 

Regards,

Siva

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Selva Arun
Mega Sage
Mega Sage

‎02-20-2025 07:02 AM

Hi @skhatri3

 

It seems you're facing an issue with the reference field not displaying values in the list view, even though they appear correctly on the form. This can happen due to a few reasons. Here are some insights from the ServiceNow Knowledge Base that might help:

Issue 1: Reference field on a list showing empty value but the form shows the correct value (KB0758245)

Cause:

  • Another field in the list might have a bad reference to either an orphaned record or a sys_id that does not exist on that table. This causes it to not have a display value, and then the other field, which should have a display value, also shows as empty.

Resolution:

  • Remove the incorrect reference data from any reference fields on that table.

Issue 2: Field values displayed on the form but list shows empty columns (KB0725733)

Cause:

  • Custom Display Business Rule setting on the value on the form.

Resolution:

  • The issue occurs because the values are not saved in the database. You need to save values to the database by using current.update().

Please Note: Using current.update() when running a new record will create a new record if one does not already exist.

 

I hope this helps resolve your issue.

 

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

 

Thank you for your consideration.

Selva Arun

 

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