Virtual agent icon in service portal

[Priyanka710]

Can someone please help me in changing the virtual agent icon in service portal

[Riyaz Ali Moham · Accepted solution]

Hi @Priyanka710,

To change the VA icon which appears when it’s closed in portal, use the property “$sp-agent-chat-btn-close" & to change the VA icon which appears when it’s open in portal, use the property “$sp-agent-chat-btn-open".

[Riyaz Ali Moham · Accepted solution]

Hi @Priyanka710,
Yeah, use the format mentioned below,
$sp-agent-chat-btn-close: url("/ChatBotPic1.png");
$sp-agent-chat-btn-open: url("/ChatBotPic2.png");

[Riyaz Ali Moham · Accepted solution]

Hi @Priyanka710,

To change the VA icon which appears when it’s closed in portal, use the property “$sp-agent-chat-btn-close" & to change the VA icon which appears when it’s open in portal, use the property “$sp-agent-chat-btn-open".

[Priyanka710]

Hi @Riyaz Ali Moham,
Thanks for that and can you also please help me with the format of the value to be set for those properties?

[Riyaz Ali Moham · Accepted solution]

Hi @Priyanka710,
Yeah, use the format mentioned below,
$sp-agent-chat-btn-close: url("/ChatBotPic1.png");
$sp-agent-chat-btn-open: url("/ChatBotPic2.png");

[Priyanka710]

Hi Riyaz,

Your above solutions worked and just wondering if there's any way to add few new menu items in virtual agent?