- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2023 11:12 AM
Can someone please help me in changing the virtual agent icon in service portal
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-29-2023 11:25 AM
Hi @Priyanka710,
To change the VA icon which appears when it’s closed in portal, use the property “$sp-agent-chat-btn-close" & to change the VA icon which appears when it’s open in portal, use the property “$sp-agent-chat-btn-open".
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-29-2023 11:34 AM
Hi @Priyanka710,
Yeah, use the format mentioned below,
$sp-agent-chat-btn-close: url("/ChatBotPic1.png");
$sp-agent-chat-btn-open: url("/ChatBotPic2.png");
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-06-2023 03:54 AM
Hi @Priyanka710 ,
Yeah, it can be done. Navigate to the branding profile used in the portal which is displayed in 'Conversational Interfaces' settings page and there in the bottom of branding profile you would be able to add the new menu items.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-06-2023 03:54 AM
Hi @Priyanka710 ,
Yeah, it can be done. Navigate to the branding profile used in the portal which is displayed in 'Conversational Interfaces' settings page and there in the bottom of branding profile you would be able to add the new menu items.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-08-2024 03:20 AM
@Riyaz Ali Moham how to modify the virtual agent widget in employee center portal?