Virtual agent icon in service portal

[Priyanka710]

Can someone please help me in changing the virtual agent icon in service portal

[Riyaz Ali Moham · Accepted solution]

Hi @Priyanka710,

To change the VA icon which appears when it’s closed in portal, use the property “$sp-agent-chat-btn-close" & to change the VA icon which appears when it’s open in portal, use the property “$sp-agent-chat-btn-open".

[Riyaz Ali Moham · Accepted solution]

Hi @Priyanka710,
Yeah, use the format mentioned below,
$sp-agent-chat-btn-close: url("/ChatBotPic1.png");
$sp-agent-chat-btn-open: url("/ChatBotPic2.png");

[Riyaz Ali Moham · Accepted solution]

Hi @Priyanka710 ,
Yeah, it can be done. Navigate to the branding profile used in the portal which is displayed in 'Conversational Interfaces' settings page and there in the bottom of branding profile you would be able to add the new menu items.

[aakashps]

@Riyaz Ali Moham how to modify the virtual agent widget in employee center portal?