What is interceptor in servicenow?

[mohdaamer]

I can't find the proper source I wanted to know what is interceptor.

[Danish Bhairag2]

Hi @mohdaamer ,

Please check this post

https://www.servicenow.com/community/itsm-forum/what-is-interceptor-and-how-it-can-be-used/m-p/71679...

https://www.servicenow.com/community/service-management-forum/how-to-use-interceptor/m-p/429683#M316...

Thanks,

Danish

[Maik Skoddow · Accepted solution]

Hi @mohdaamer 

an Interceptor is a wizard-like layer before creating a record in all cases when it is not clear which type of record should be created.

The easiest way to see what an interceptor is: Open the table task table via entering task.list in the application navigator and then click the "New" button:

In most of the cases the interceptor is just offering a list of possible options and after clicking on one of the options you will be redirected to the creation form. However, it is also possible to add more wizard-steps if required. 

Maik