You may have already used a Virtual Agent implementation checklist as you're just starting out building your Virtual Agent. It contains important steps such as readying your Knowledge Base, Service Catalog, and creating a change management process. ...
Knowledge 22 may have come and gone, but recordings have now been posted at knowledge.servicenow.com. You need to register online to view them, it's free! What's New And What's Coming For The ServiceNow Virtual Agent And NLU Learn about the cutting...
Importing NLU Model CSV using platform Import sets: Suggested reading: Platform Import setsFirst, create an NLU model in CSV format for your import. Note that in this article, the model has four columns: Model, Intent, Utterance, and Language. Here i...
Some of you have requested examples of small talk topics for the Virtual Agent. That´s why I wanted to share some ideas about this concept. What is small talk? A small talk topic provides a response to a casual question that users might ask during a ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The Service Portal widget for Virtual Agent is a legacy product. Agent Chat configuration is the method to apply since the New York family release. Hi there, A f...
Virtual Agent FAQs As of the Vancouver release Table of contents: Getting started with ServiceNow Virtual AgentVirtual Agent Designer and conversationsVirtual Agent Integrations For more information 1. Getting Started with ServiceNow Virtual Agen...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Utah release, several improvements were introduced on Virtual Agent. One of the improvements which hasn't gotten that much attention is a highly asked...
Step 2: Publishing Virtual Agent Conversations In the Activating the Virtual Agent and NLU Plugins article, you configured your ServiceNow instance to have Virtual Agent capabilities. All of the components have been installed that are needed to run V...
Channeling Virtual Agent Topics by Device and Platform This approach provides a foundation for granular control over VA topic availability based on user access points. You can adapt the script condition to target specific device types (mobile, Team...
In the Vancouver release, we’re introducing several innovations that we’re thrilled about. Here, we’ll share what’s coming for Virtual Agent and NLU.   Virtual Agent   ServiceNow's Virtual Agent brings a host of exciting features and enhancemen...
If you're looking to streamline communication and provide your organisation's users with features such as ticket status checks, issue/request submissions, and service desk chats via organisation's existing Slack bot, then this article is for you. He...
Hi All, I have explained How to configure the Custom Greeting Message in Virtual agent Servicenow, below is the link watch it . Thanks and Regards,Abdul Rahiman
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Rome-release, the Virtual Agent Designer got enhanced with a "Video Output" Bot Response. Finally, as it replaces a Virtual Agent Topic Block which ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While researching for a little different look and feel for the Virtual Agent Service Portal widget, I came up with a new idea: - Presenting the widget on the...
In the Utah release, we’re introducing several innovations that we’re thrilled about. Here, we’ll share what’s coming for Virtual Agent and NLU.   Virtual Agent   It starts with making the Virtual Agent widget more visible and engaging to your us...
In the Tokyo release, you can use the new Form Content Popup Topic Block to show a form that users can fill out outside the Virtual Agent. This is a good alternative to having users fill out a series of multiple questions in the conversation UI. ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Virtual Agent User Input File Picker [Paris]" Hi there, While browsing Community questions, I noticed some top...
Hola Community, Well, Bitcoin is in the news nowadays. It's going up and down based on some tweets. I thought of doing something interesting, so I created a topic in ServiceNow Virtual Agent to display latest Bitcoin price. It will show prices in dol...
So, you’ve used Automation Discovery to identify automation opportunities that can be handled by Virtual Agent(VA), and you’ve gone ahead and implemented. But how do you improve the adoption of Virtual Agent? Pre-Quebec we provided a VA Insight Per...
Steph Morillo
Lisa Latour
