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How to track the different VA output nodes used in via a custom event in the conversational analytics dashboard

Your topic authors are probably curious which bot output nodes are used and interacted with the most. You can create your own custom event to track in the conversational analytics dashboard to visualize data such as this. This article shows how to cr...

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Victor Chen by ServiceNow Employee
  • 1145 Views
  • 2 comments
  • 0 helpfuls

Show Topic in Categories - Virtual Agent

Show topics in categories   Virtual Agents traditionally present users with a comprehensive list of all available topics upon clicking the "Show Me Everything" button. This approach can be cumbersome for users navigating a vast selection of topics. W...

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Importing NLU Model CSV using platform Import sets

Importing NLU Model CSV using platform Import sets: Suggested reading: Platform Import setsFirst, create an NLU model in CSV format for your import. Note that in this article, the model has four columns: Model, Intent, Utterance, and Language. Here i...

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Pranith2 by ServiceNow Employee
  • 3201 Views
  • 1 comments
  • 1 helpfuls

Virtual Agent Small Talk

Some of you have requested examples of small talk topics for the Virtual Agent. That´s why I wanted to share some ideas about this concept. What is small talk? A small talk topic provides a response to a casual question that users might ask during a ...

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IC2 by Tera Expert
  • 8060 Views
  • 8 comments
  • 13 helpfuls

Publishing Virtual Agent Conversations

Step 2: Publishing Virtual Agent Conversations In the Activating the Virtual Agent and NLU Plugins article, you configured your ServiceNow instance to have Virtual Agent capabilities. All of the components have been installed that are needed to run V...

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Heath Ramsey by ServiceNow Employee
  • 6428 Views
  • 1 comments
  • 1 helpfuls

Virtual Agent SideNav Service Portal widget

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   While researching for a little different look and feel for the Virtual Agent Service Portal widget, I came up with a new idea: - Presenting the widget on the...

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Virtual Agent User Input 'Image Picker'

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   There is a newer version available for this content: "Virtual Agent User Input File Picker [Paris]"    Hi there,   While browsing Community questions, I noticed some top...

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