See here for past Virtual Agent Academies. You can also view the YouTube playlist. For the most recent Academies, visit this page. 2022 November 29, 2022 Enable real-time collaboration with Sidebar November 15, 2022 Issue auto-resolution for HR on...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent web client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Servi...
Problem Statement: Users can manage delegates in service now with OOB delegate functionality. Wouldn't it be cool to do the same from Virtual Agent itself which can act as self service for end users?? Solution Details: I have configured a virtual...
For further insights into Virtual Agent and NLU, here are some resources to get acquainted with its features and capabilities. Virtual Agent FAQs NLU FAQs and Troubleshooting Pilot and Scale Virtual Agent Integrating Virtual Agent w...
Blood Circulation Organization Application using AES:- I have created my first App using ServiceNow App Engine Studio.my application involves the complete management of Blood Organization where user can request for Blood sample as Blood Acceptor and ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When using a Carrousel in the Virtual Agent, the user has to select one of the options. Would it possible to exit the carousel? Exit without selecting any of...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with the Virtual Agent designer, at some point you will be using the User Input "Reference Choice" or the User Input "Static Choice". User Inpu...
In the Tokyo release, you can brand your Slack conversational integration! You can find the official Tokyo documentation here. Prerequisites Instance on Tokyo release or laterAdmin roles for your instanceVirtual Agent plugin installed (com.glide.cs...
The FAQ below covers the “Optimize” feature released as part of NLU Workbench - Advanced feature V3.0.4 store app version and is available for the Rome family release. The product documentation for this feature is available here What is Optimize, ...
Take our Survey! Thank you for your interest in helping to improve ServiceNow products!We would like to get feedback on various ServiceNow solutions and features if you're involved in the strategy, implementation, or management of ServiceNow soluti...
Testing your Natural Language Understanding (NLU) model against a set of utterances is an integral part of ensuring your model is performing optimally. The platform allows 3 primary mechanisms for testing your model during different stages of your NL...
The following is a list of plugins and store apps for Conversational Interfaces, with plugins for Virtual Agent, Agent Chat, NLU, and AWA features. Related plugins (shipped by IT, HR, and CSM) are also listed. The list is divided between Standard and...
NLU Model Optimize was introduced in Rome release for English models as part of NLU Workbench - Advanced Features plugin to help further improve the performance of customer-created models. Model Optimize should be run after running batch tests and tu...
Step 5: Model Tuning . . . Before we jump into model tuning, you must have a solid understanding of how you want the Virtual Agent to respond to seemingly obscure utterances. What's a seemingly obscure utterance? Here's an example: "Please add more c...
This article applies to Quebec, Rome and San Diego instances. As part of the San Diego GA, we are releasing a new language “Portuguese” (pt), which will be available in the language dropdown when creating a NLU model for VA (see NLU language suppor...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Between the London release and Madrid release, ServiceNow enhanced the Virtual Agent designer with amongst others, the Data pill. A nice addition, like we al...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, After working with Virtual Agent for a while, you might cross a point thinking "Can we technically smarten our Virtual Agent topics? Can we initiate or perfo...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Service P...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Fancy the Virtual Agent, though not satisfied enough with how the conversations are starting? Maybe this can give you some food for thought! Currently, ...
Knowledge is coming to you! See below for a list of Virtual Agent and NLU related sessions coming to Knowledge, digital and live. It will be updated as the agenda is finalized. Most sessions will be recorded for future reference. All times are local...
Steph Morillo
LisaLatour
