Virtual Agent is my happy place within ServiceNow. I love a good chatbot experience and VA has all the elements to make that happen. Bots are an increasingly important self-service channel for both employee and customer interactions. If they’re done ...
Disallow emojis in this conversation VA includes a feature called Text input format. This helps ensure that users enter information in the correct format. For example, an email address field might require an "@" symbol and a period (".") to be cons...
Knowledge 23 is around the corner. Don't miss out on these awesome Virtual Agent/NLU sessions and labs. You can also find more information and demos (and perhaps catch up with yours truly) at the Now Platform booth. Labs/Sessions Date/Time Lab: V...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When designing Virtual Agent topics, adding any form of validation is completely up to the builder of the topic. One of the validations you could think of, v...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever wondered how to create more advanced Virtual Agent topics? Using the Script Action for example? You might have read some articles I've written, for exam...
As others here on the forum I had the requirement to hide the Show me everything button from the initial greeting message. The questions here mostly do not have an answer marked as correct, sometimes there is a warning that hiding that button will ...
Real Time Language Detection/Switcher in Virtual Agent Prior to the release of Version San Diego, Virtual Agent (VAs) offered a static language experience. Users interacted with the VA in the language designated within their profile, and there was ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, The ServiceNow Tokyo release is available! Ok early access, so Safe Harbor applies. While you probably will find a lot of content about big new things in the...
Your organization may want to track whether and how your VIP users are interacting with the Virtual Agent. You could also measure whether the VIP is using web, mobile, or Teams/Slack. You can create your own custom event to track in the conversationa...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Configuring chat branding was already an available functionality for Virtual Agent. You could configure your chat window, bot avatar, UI color schemes and cu...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Branding the Virtual Agent client displayed on a Service Portal, is a frequently asked question in the Now Community. In the past releases, the branding opt...
Enable requesters to chat with the Virtual Agent or live agents using the Slack integration. Below are steps to install the Conversational Integration with Slack, available from the ServiceNow Store, to associate your instance with Slack. You can als...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Natural Language Un...
See here for past Virtual Agent Academies. You can also view the YouTube playlist. For the most recent Academies, visit this page. 2022 November 29, 2022 Enable real-time collaboration with Sidebar November 15, 2022 Issue auto-resolution for HR on...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent web client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Servi...
Problem Statement: Users can manage delegates in service now with OOB delegate functionality. Wouldn't it be cool to do the same from Virtual Agent itself which can act as self service for end users?? Solution Details: I have configured a virtual...
For further insights into Virtual Agent and NLU, here are some resources to get acquainted with its features and capabilities. Virtual Agent FAQs NLU FAQs and Troubleshooting Pilot and Scale Virtual Agent Integrating Virtual Agent w...
Blood Circulation Organization Application using AES:- I have created my first App using ServiceNow App Engine Studio.my application involves the complete management of Blood Organization where user can request for Blood sample as Blood Acceptor and ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When using a Carrousel in the Virtual Agent, the user has to select one of the options. Would it possible to exit the carousel? Exit without selecting any of...
UPDATE: The Conversational integration with Zoom Team chat application is no longer available. Please see the Employee Center integration with Zoom. Modern teams need the ability to access and request information, directly from the contexts they w...
Steph Morillo
Lisa Latour
