Virtual Agent, NLU articles

ServiceNow Virtual Agent Custom Greeting Message !!!

Hi All, I have explained How to configure the Custom Greeting Message in Virtual agent Servicenow, below is the link watch it . Thanks and Regards,Abdul Rahiman

Creating a "ServiceNow Video Card" for Virtual Agent Video Output

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Rome-release, the Virtual Agent Designer got enhanced with a "Video Output" Bot Response. Finally, as it replaces a Virtual Agent Topic Block which ...

Virtual Agent SideNav Service Portal widget

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While researching for a little different look and feel for the Virtual Agent Service Portal widget, I came up with a new idea: - Presenting the widget on the...

What's New for Virtual Agent and NLU in the Utah release

In the Utah release, we’re introducing several innovations that we’re thrilled about. Here, we’ll share what’s coming for Virtual Agent and NLU.   Virtual Agent   It starts with making the Virtual Agent widget more visible and engaging to your us...

New in Tokyo release - Create a pop-up form to fill out records next to the Virtual Agent

In the Tokyo release, you can use the new Form Content Popup Topic Block to show a form that users can fill out outside the Virtual Agent. This is a good alternative to having users fill out a series of multiple questions in the conversation UI. ...

Virtual Agent User Input 'Image Picker'

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Virtual Agent User Input File Picker [Paris]" Hi there, While browsing Community questions, I noticed some top...

Check latest Bitcoin prices in three currencies in Virtual Agent via API (Call an API in Virtual Agent)

Hola Community, Well, Bitcoin is in the news nowadays. It's going up and down based on some tweets. I thought of doing something interesting, so I created a topic in ServiceNow Virtual Agent to display latest Bitcoin price. It will show prices in dol...

Need to improve Virtual Agent Adoption? Activate Conversational Analytics!

So, you’ve used Automation Discovery to identify automation opportunities that can be handled by Virtual Agent(VA), and you’ve gone ahead and implemented. But how do you improve the adoption of Virtual Agent? Pre-Quebec we provided a VA Insight Per...

Why Virtual Agent needs a sprinkling of UX magic

Virtual Agent is my happy place within ServiceNow. I love a good chatbot experience and VA has all the elements to make that happen. Bots are an increasingly important self-service channel for both employee and customer interactions. If they’re done ...

Disallow emojis in this conversation

Disallow emojis in this conversation VA includes a feature called Text input format. This helps ensure that users enter information in the correct format. For example, an email address field might require an "@" symbol and a period (".") to be cons...

Knowledge 23 Virtual Agent/NLU sessions you don't want to miss!

Knowledge 23 is around the corner. Don't miss out on these awesome Virtual Agent/NLU sessions and labs. You can also find more information and demos (and perhaps catch up with yours truly) at the Now Platform booth. Labs/Sessions Date/Time Lab: V...

Virtual Agent User Input format validation [Paris]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When designing Virtual Agent topics, adding any form of validation is completely up to the builder of the topic. One of the validations you could think of, v...

Triggering Flow Designer subflows/actions through Virtual Agent

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever wondered how to create more advanced Virtual Agent topics? Using the Script Action for example? You might have read some articles I've written, for exam...

Is hiding the Show Me Everything button possible in Virtual Agent? Will it break something?

As others here on the forum I had the requirement to hide the Show me everything button from the initial greeting message. The questions here mostly do not have an answer marked as correct, sometimes there is a warning that hiding that button will ...

Real Time Language Switcher in Virtual Agent

Real Time Language Detection/Switcher in Virtual Agent Prior to the release of Version San Diego, Virtual Agent (VAs) offered a static language experience. Users interacted with the VA in the language designated within their profile, and there was ...

Add alternate message to Virtual Agent Text bot responses

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, The ServiceNow Tokyo release is available! Ok early access, so Safe Harbor applies. While you probably will find a lot of content about big new things in the...

How to track VIP users in the Conversational Analytics Dashboard

Your organization may want to track whether and how your VIP users are interacting with the Virtual Agent. You could also measure whether the VIP is using web, mobile, or Teams/Slack. You can create your own custom event to track in the conversationa...

Virtual Agent multiple chat branding [Orlando]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Configuring chat branding was already an available functionality for Virtual Agent. You could configure your chat window, bot avatar, UI color schemes and cu...

Configuring the Virtual Agent client chat icons

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Branding the Virtual Agent client displayed on a Service Portal, is a frequently asked question in the Now Community. In the past releases, the branding opt...

Installing the Conversational integration with Slack

Enable requesters to chat with the Virtual Agent or live agents using the Slack integration. Below are steps to install the Conversational Integration with Slack, available from the ServiceNow Store, to associate your instance with Slack. You can als...