I have cloned "FAQ Conversation Builder" OOB topic block on scoped application. It is calling a Script Include global.VAGlobalContextualSearchUtil which has the following line at 262 : var conversationId = vaSystem.getConversationId(); When testing...
I'm looking to implement a greeting in virtual agent that will display a different message the first time someone uses it, and then ashorter more succent message on subsequent visits. I'm thinking the best method is simply to do a GlideAggregate coun...
There is the feedback topic that is presented at the end of a conversation that has occurred within the VA only and did not go to live chat. I believe we have it set to 50% or 75% and I was asked to increase this to 100% of the VA only chats. I canno...
When user chats with Live Agent, OOB Language field is used to detect source language (User's language) and translate to target language (Agent's language). We have a custom field on sys_user table which stores user's language preference. Can we use ...
I have a requirement to change the language used when enabling the customer to confirm that the entity found is correct. The example I have is, "We have Timeout or Logged out due to inactivity as Which Error, is this correct?" As you can see, this is...
Hi All,I'm currently using San Diego release for my project.I want to change the default Setup topic-Closing Conversation Customised to a new Setup closing Topic specific for Canada territory.I have created CA specific setup topic for closing convers...
We are looking to delegate topic editing and management to other (non-admin,) users. However, to do this it seems we need to give them the full VA admin role, which *also* gives them a huge amount of access to other areas of the platform.Ex: With j...
Hi Experts, How to hide Virtual Agent icon from the HR portal?We need this icon ,on Service Portal only. Could you please suggest ? Thank you.
Hi,starting to fiddle with NLU and VA, I get an error message with trying to sync the @personName vocabulary source. We have over 700 000 records in the sys_user table and that is what is causing the sync to fail. Is there any way I can modify (set a...
In the virtual agent, if the user performs a search and no topics are currently available for that search, an AI Search Fallback flow is triggered. The current setup would allow the user to type a statement and if there is no topic but a genius resul...
Hi Team, We have a requirement to broadcast a message to all users using MS Teams Now Virtual Agent and Virtual Agent in service portal. How can i do that? Is it possible? Use case:1) whenever a new topic is going to publish or live, I want to inform...
I searched in the docs as well but I could not find what a deflection does and how does it work? I have seen it being used in OOB topics but cannot understand what is it being used for. Can someone guide me here?