Remove "Heres what you can do next" suggested actions - Now Assist / Virtual Agent

[ColeM]

I am working on removing the "Heres what you can do next" section from the virutal agent now assist response.  The article linked below mentions setting "sn_nowassist_va.enable_suggested_actions" system property to false, but this is already set to false and I'm still seeing the section. 

How can this section be removed? 

https://www.servicenow.com/docs/r/conversational-interfaces/now-assist-in-virtual-agent/suggested-ac...

[Abhishek Pal]

Please verify the system property value again:

sn_nowassist_va.enable_suggested_actions

Set the value to exactly "False", then clear the instance cache using cache.do and start a new Virtual Agent conversation.

Also make sure you are not testing in an old active chat session, because the previous session may still show cached behavior.

If you are using Agentic mode or Assistant Designer-based Now Assist, suggested actions behavior may be controlled differently, so check the assistant configuration as well.

[Tanushree Maiti]

Hi @ColeM 

1. Using cache.do in the navigation filter , clear the server cache.

• Clear your browser cache or test the chat in an incognito window to verify the update. 

2. Check if any prompt are hard coded

Now Assist Admin > Generative AI > Prompt Templates

[ColeM]

Thank you @Tanushree Maiti ,

1. I have cleared instance cache and my browser history, tested in an incognitio window and I'm still running into the same issue.  

2. I do not see Prompt templates, please let me know if I am missing something or in the wrong place.  Thanks agian

[Tanushree Maiti]

Hi @ColeM 

Raise a case to your Servicenow vendor (hi ticket) to get their support.

Just  repair NowAssist plugin once and check if its working before log hi-ticket.