Hi Mark,
In my experience, implementing Agent Chat to use this property causes some undesirable behavior. I am not sure if it is a "me" problem or if this is how it is intended to work.
I setup my agent chat to use the property, and when I launched a new chat, the history was skipped (excellent!)
If I refresh the portal (where my VA is hosted), the VA interaction restarts, and the customer is no longer in the conversation they were prior to refreshing. (bad!)
When I looked at sys_cs_conversation to see the state of the original conversation, it was open (also bad!)
Does this seem correct?
