How to get the nowBotID ? which is sent with the request from Inbound Rest Endpoint
https://<instance-url>/api/sn_va_as_service/bot/integration
Is nowBotID configurable, Can we pass our own ID?, And how to access it at the Outbound Response ?
Inbound request Body:
{
"requestId": "asd2423-sda23-qwe23-we25",
"action": "START_CONVERSATION",
"enterpriseId": "ServiceNow",
"nowBotId": "A85PWLERF",
"clientSessionId": "",
"nowSessionId": "",
"message":{
"text": "SENDING FROM POSTMAN",
"typed": true,
"clientMessageId": "ABC-123"
},
"userId": "beth.anglin",
"emailId": "beth.anglin@example.com",
"timestamp": 1588824102,
"timezone": "America/New_York"
}
My Outbound Response at my endpoint:
{
"requestId": "asd2423-sda23-qwe23-we25",
"clientSessionId": "",
"nowSessionId": "",
"message": {
"text": "SENDING FROM POSTMAN",
"typed": true,
"clientMessageId": "ABC-123"
},
"userId": "beth.anglin",
"body": [
{
"uiType": "OutputText",
"group": "DefaultText",
"value": "I am sorry but I didn't understand your request.",
"maskType": "NONE"
},
{
"uiType": "OutputText",
"group": "DefaultText",
"value": "Please try giving me your request in a different way. I'm currently better at understanding short sentences.",
"maskType": "NONE"
}
],
"score": 0
}
