How to get the nowBotID & is it configurable?

[Anay Sarkar]

How to get the nowBotID ? which is sent with the request from Inbound Rest Endpoint
https://<instance-url>/api/sn_va_as_service/bot/integration

Is nowBotID configurable, Can we pass our own ID?, And how to access it at the Outbound Response ?

Inbound request Body:

{ 

  "requestId": "asd2423-sda23-qwe23-we25", 

  "action": "START_CONVERSATION", 

  "enterpriseId": "ServiceNow", 

  "nowBotId": "A85PWLERF", 

  "clientSessionId": "", 

  "nowSessionId": "",

  "message":{ 

    "text": "SENDING FROM POSTMAN", 

    "typed": true, 

    "clientMessageId": "ABC-123" 

  }, 

  "userId": "beth.anglin", 

  "emailId": "beth.anglin@example.com", 

  "timestamp": 1588824102, 

  "timezone": "America/New_York" 

}

My Outbound Response at my endpoint:

{
  "requestId": "asd2423-sda23-qwe23-we25",
  "clientSessionId": "",
  "nowSessionId": "",
  "message": {
    "text": "SENDING FROM POSTMAN",
    "typed": true,
    "clientMessageId": "ABC-123"
  },
  "userId": "beth.anglin",
  "body": [
    {
      "uiType": "OutputText",
      "group": "DefaultText",
      "value": "I am sorry but I didn't understand your request.",
      "maskType": "NONE"
    },
    {
      "uiType": "OutputText",
      "group": "DefaultText",
      "value": "Please try giving me your request in a different way. I'm currently better at understanding short sentences.",
      "maskType": "NONE"
    }
  ],
  "score": 0
}

[nagarjun2]

Yes it is Guest in sys_cs_conversation table. But i have configured the message_auth for new provider application records. anything to be configured extra in message_auth specifically for guest user issue?

Thank you

[Rahul Kumar3]

Can you try with some new userID?

[nagarjun2]

Awesome, It worked with different user. But what is the issue?

[Rahul Kumar3]

Can tell for sure. Need proper steps to reproduce the issue. 

But my best guess is, you might have sent some request for that user before message_auth was configured. 
How to fix this:
Delete entries from provider_user_map and sys_cs_channel_user_profile table that were created for the previous userId

[nagarjun2]

Thank you so much for all the help. This is weird issue. i was searching from past 3 days.

Below step should fix the issue.

How to fix this:
Delete entries from provider_user_map and sys_cs_channel_user_profile table that were created for the previous userId