How to get the nowBotID & is it configurable?

[Anay Sarkar]

How to get the nowBotID ? which is sent with the request from Inbound Rest Endpoint
https://<instance-url>/api/sn_va_as_service/bot/integration

Is nowBotID configurable, Can we pass our own ID?, And how to access it at the Outbound Response ?

Inbound request Body:

{ 

  "requestId": "asd2423-sda23-qwe23-we25", 

  "action": "START_CONVERSATION", 

  "enterpriseId": "ServiceNow", 

  "nowBotId": "A85PWLERF", 

  "clientSessionId": "", 

  "nowSessionId": "",

  "message":{ 

    "text": "SENDING FROM POSTMAN", 

    "typed": true, 

    "clientMessageId": "ABC-123" 

  }, 

  "userId": "beth.anglin", 

  "emailId": "beth.anglin@example.com", 

  "timestamp": 1588824102, 

  "timezone": "America/New_York" 

}

My Outbound Response at my endpoint:

{
  "requestId": "asd2423-sda23-qwe23-we25",
  "clientSessionId": "",
  "nowSessionId": "",
  "message": {
    "text": "SENDING FROM POSTMAN",
    "typed": true,
    "clientMessageId": "ABC-123"
  },
  "userId": "beth.anglin",
  "body": [
    {
      "uiType": "OutputText",
      "group": "DefaultText",
      "value": "I am sorry but I didn't understand your request.",
      "maskType": "NONE"
    },
    {
      "uiType": "OutputText",
      "group": "DefaultText",
      "value": "Please try giving me your request in a different way. I'm currently better at understanding short sentences.",
      "maskType": "NONE"
    }
  ],
  "score": 0
}

[nagarjun2]

@Rahul Kumar3 , I am able to replicate the issue. If i use the same userId for both provider applications. it is when the records is created by Guest user. Which inturn causing some process to not work correctly.

[Rahul Kumar3]

Are you also using the same message_auth record for both provider_application?

[nagarjun2]

No I am not using same message_auth profile. It is different for both.

I was able to resolve the issue. I think by default system Links account based on email Id of the user. So in table provider_user_map it is adding single record for each user specific to a single Provider application. I have manually added the record in table provider_user_map for both provider application for a single user. After this it started working fine. I think servicenow need to check on this in future releases. My instance is san diego version.

[Rahul Kumar3]

What version of VA API are you using?

[nagarjun2]

I am using Virtual Agent Api 3.1.0