Linked Case/Customer Model GeneralReportingDescription Implement linkage and update propagation from major incidentsEnsure any update from a major incident is propagated to all linked cases and triggers appropriate customer (external) communicati...
Hi All, I want to know where I can check the jobs and criteria for calculating the triple C in CMDB workspace. As I was checking triple C for the network gear class, I noticed that Completeness and Compliance might be inaccurate. I want to make sure ...
Hi Team, Am thinking to bring or to see the details - approvals of RITM in SCTASK in one of our workflow so our organization Engineers will get easy navigations to see details of approvals in SCTASK itself. Lets us know how we can achieve this by cre...
Mainline Certification: Certified System AdministratorMicro-Certifications and/or Accreditations:Accreditation Automation Center DeliveryAccreditation Process Mining for PlatformAccreditation Robotic Process Automation (RPA)Accreditation Stream Conne...
Hello,I created a flow triggered by an SLA task.my SLA does work, and I can see 'business elapsed percentage' progress.My flow is based on the 'Default SLA flow'.When testing, my 'SLA percentage timer' is skipping (set to 75%).I tried testing 3 diffe...
I am working on ServiceNow ATF test creation for the 'Project Workspace' UI. I have created a Project and a Sub Project, added tasks with key milestones and milestones in them.Next, I have created a 'Status Report' in the project and am trying to vie...
Hi,I created a flow triggered by an SLA task.I added an SLA percentage timer : when testing with a matching SLA definition, as needed, this was the result.status = skipped.even though the SLA task at testing time was at 79%.what could cause this ? ...
Hi all,I’ve received a new requirement and would appreciate your guidance.The task is to create a new catalog form in ServiceNow . The form should follow this workflow:When a user submits the form, it should trigger an approval process.After the requ...
I have requirement to create Review catalog task and assign to asiign to group manager here is the script i am using var groupName = '';var gr = new GlideRecord('sys_user_group');gr.addQuery('sys_id', '1df6face4f6a28928110c7a5');gr.query();if(gr.next...
This article outlines how to securely configure the Okta Spoke in ServiceNow following the principle of least privilege. It captures additional setup steps not documented in standard product guides and reflects a collaborative approach with ServiceNo...
Hello Team - I am getting this error when i try to connect my postgres and ServiceNow connection. I see all the connection requests and credentials are given correct , but getting this same error . Can idea is this an error related to product o...
I completed several training courses on the Now Learning platform around 3 years ago, using my former work email address Unfortunately, I no longer have access to that email or the associated account. I would like to retrieve the certificates or bad...
Hi, I am trying to use the spoke generator to import the public YAML file from Sage for Intacct. I have created system property 'glide.rest.openapi.max_request_size' as integer with size 10485760 (10MB) but now when importing I am getting an error ...
Hi Team, We are trying to create ebonding framework where we are sending payload to diff customers using single flow We have created custom table which include customer name(refer to account table ) and other fieldsCustomerTitleCustomer FieldService ...
