We have a strange situation where in a specific workplace service is outsourced and so the tickets once created to that service need to be emailed to the external company and auto-closed. Has anyone dealt with similar use case and if so how did you s...
Hi, I would like to configure the font color and case of the Reservation add extra services popup modal widget dropdown label. Does anyone know where the workplace service text is being pulled from to populate this label and where we can edit the fo...
Has anyone experienced issues with Extra Services not showing when reserving a space when migrating to an upper environment from Dev?
IWMS based tools typically incorporate the following functionality within them. Does WSD have these capabilities and if so how are they executed? Understanding this will allow us to utilize what the tool can do and what we must create alternative sol...
Hi all,we have a scheduled job to fire a notification which the scheduled job is run's daily and to trigger a notification we have a script include where OOB functionality is notification triggers to end date which is 30 days prior to today. but here...
Hi All, Is there easy way to block meeting room before and after meeting start/end even if extra services have not been requested? The requirement is to block certain meetings rooms for 30 mins before and after a booking so that clean up or preparati...
Is there a way to restrict reservation times to an organisation's/building's operational hours? e.g. if a building is open from 9am-5pm, can users be prevented from making a reservation that starts at 7am? We are currently using a flow to automatical...
I'm beginning to look at the Groups/Roles/Personas that are designed into the ServiceNow WSD platform for each application that we are interested in WSD (WSD Core, Lease, Space/Reservation, Case Management, Indoor Mapping, etc…).. In particular, we...
What “roles” are available in WSD? What access does each role provide?Is there a spreadsheet template for ServiceNow Roles?
Hello Community We have Workplace Reservation Management plugin installed and we are sync Room Reservation with Outlook. When we create a reservation in ServiceNow, an invite is sent out to organizer with meeting details which is working fine. We hav...
Hi, I would like to demo Workplace Service Delivery in a PDI, but when I search using the Application Manager I receive no results? Regards,Lewis
Dear all,I have a project with WSD visitor management.Our customer will use WSD visitor management with two differents scenarios. The scenario that I am interested in is a visit of a showroom or event that will require a QR code for the guest in orde...
What is the difference between Map Studio data versus Space Administration Data (WSD Core)? I'm asking that because the data that we create in Map Studio is not available in the WSD Core. In the WSD training that I have attended, it says that we can ...
Is there a way to import Campus, Building, Floor, etc data from a file and place it in the Map Studio?
Who has access to upload the CAD files in WSD? Can Architects, Civil Engineers, or anyone with business skills do this? Or does it require admin access?
