WSD Visitor management application and QR code management questions

[Community Alums]

Dear all,

I have a project with WSD visitor management.

Our customer will use WSD visitor management with two differents scenarios. The scenario that I am interested in is a visit of a showroom or event that will require a QR code for the guest in order to have access to the room.  Steps are as follow:

a. The guest will register for a specific event online.

b. He will receive an email with a QR code.

c. He will go to the event and will have to scan his QR code on an Android tablet that will be inside a terminal.

1. My first question is: Could someone confirm an app exist with this module of ServiceNow that we can install on an android tablet? Or do we have to develop the app?

2. If the app exist how do we manage the generation of the QR code and the scan of the QR code?

3. If the app doesn't exist, what would be your advices for our technical team?

Thank you in advance for your help.

Mamadou 

[Community Alums]

Hi Mamadou.  Did you receive any assistance with this?  

[Rajini Masuram · Accepted solution]

Hi @Community Alums @Community Alums 

We have done similar kind of requirement in our project. We have implemented QR code scanning using ServiceNow Now Mobile App which is available in Play store/Appstore

To generate QR code on submission of each visitor record please refer: 

https://www.servicenow.com/community/wsd-forum/how-to-generate-qr-code-for-servicenow-visitor-records/td-p/342636

To scan QR code and update visitor record to checked in, please refer OOTB Launcher Screen Asset, you need to replicate similar kind of screen. You can find it's functionality in ServiceNow Agent App available in Play store/Appstore. 

https://INSTANCENAME.service-now.com/nav_to.do?uri=%2Fsys_sg_applet_launcher.do%3Fsys_id%3D29b7d0260f223300d505579ac4767ef3%26sysparm_record_target%3Dsys_sg_applet_launcher%26sysparm_record_row%3D1%26sysparm_record_rows%3D14%26sysparm_record_list%3DORDERBYname

[Community Alums]

Dear Rajini,

Sorry for the very late response and thank you for your feedback.

We managed to solve the issue to and implement the same. 🙂

Kind regards