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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI We’re thrilled to anno... Read More Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Prasanna_Patil Specialist Mapping of roles with license Hello all does anyone have idea about the table in servicenow where roles are mappe... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [APAC] ServiceNow Impact Office Hours Hosted by Lolita Honkpo 21 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [EMEA] App Engine Office Hours Hosted by Lolita Honkpo 22 Oct, 2025 01:00 AM PDT Event Details Online Live on ServiceNow: Redefining ER Case Management: Empowering Managers Through ServiceNow HRSD Hosted by Lolita Honkpo 22 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Redefining ER Case Management: Empowering Managers Through ServiceNow HRSD Hosted by Lolita Honkpo 22 Oct, 2025 08:00 AM PDT Event Details Online Live Webinar: How to streamline complex quoting and order fulfillment with ServiceNow Hosted by Maria Reyes 22 Oct, 2025 08:00 AM PDT Event Details Online Intel Community Webinar Series: Optimizing Cyber Readiness in Federal Agencies with SecOps & IRM Hosted by HollyHorton 22 Oct, 2025 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

SLA automatically restarts

Hi Community, our team is implementing a SLA where the start condition looks like this:The stop condition looks like this:On our help desk case table, we have a custom boolean field called Any Agent First Contact, which gets set to true from a before...

  • Question

Question related to Resource Allocation in Resource Management Workspace

I’m currently working on a new implementation project with the Xanadu Release, and we’re facing some challenges in understanding the new resource allocation model and how to effectively manage it. Even when I attempt to input the allocation with FTE ...

  • Question

How to add a AI agent use case in ESC portal

Hi Community ,I Have a requirement where i need to add my AI agent which i have created to add in ESC portal how can i do step by step process can i get.Thanks In Advance Regards Tejas K J 

  • Question

Update frequency report on Incident

Hi, There is a requirement where we have to create a report for Update frequency of Incident tickets, In the incident table we have a custom string field which is used to update the ticket as BI-1 which is P1 for P1 tickets there is a rule to update ...

  • Question

How to configure Agent Assist on Workspace

Our team is trying to configure Agent Assist so that it pulls knowledge articles from specific knowledge bases: Currently, that search is pulling articles from the OOTB Human Resources General Knowledge KB.  Our team created our own Table Configurati...

  • Question

Virtual Agent

How to configure virtual agent?example :how to raise a catalog then it should give the link of Request something 

  • Question

Create RITMs from MRVS

Have a catalog item that has a MRVS that I need to parse out into individual RITMs via a workflow script.  I can get it to create the other RITMs but they are blank and will not transfer any of the variable data over from the RITM.  I know I'm close,...

  • Question

Examen lieu

J'aimerais savoir est-ce qu'il y a un centre d'examen à Lyon, France ?Merci à tous

  • Question

Track Assignment Group Changes on Incident Summarization

We have a requirement to include Assignment Group changes within the Now Assist Incident Summarization skill as it has been requested by multiple teams that utilize this summary feature. Has anyone done something similar for their organization? I hav...

  • Question

HRSD - HR Services, Categories and Sub Categories

Greetings Experts - I am working with an HRSD client that has made copious use of categories and sub-categories under many of their HR services.  Example: Service - Time Away Category - Leaves, Company Holidays, PTOSub- Categories under Leaves: Milit...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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