Mobile experience for Workforce Optimization for Field Service
- UpdatedJul 31, 2025
- 1 minute read
- Zurich
- Field Service Management
Manage work order tasks from your mobile device with the ServiceNow Agent application. You can stay connected and access information in real time so that you can complete your tasks quickly.
If you're an agent (sn_fieldservice_agent) or a manager (sn_wfo_fsm.manager), you both can use real-time notifications from the application to take action on an issue. Before you can do so, you must activate the Field Service Mobile plugin (com.sn_fsm_mobile). For more information, see Mobile experience for Field Service Management.
- To get started with this application, follow the instructions in Connect to your Field Service data.
- Field Service agents can receive their scheduled task updates and access their schedules when in offline mode. For more information, see Scheduled offline caching.
- For information about the agent and manager tasks that you can perform, see Completing work on the ServiceNow Agent mobile application. Additionally, you can also perform the tasks in the following table through Workforce Optimization for Field Service.
| Agent tasks | Action | Description |
|---|---|---|
| Approve or reject shift-swap request |
|
Agent receives a notification that the shift-swap request has been either approved or rejected. |
| Manager tasks | Action | Description |
|---|---|---|
| Approve or reject time-off request |
|
Agent receives a notification that the time-off request has been either approved or rejected. |
| View critical and high priority tasks that breached SLA | Tap the notification. The task record appears. | Review the task record and take appropriate action. |