Assessments and Surveys

The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system.

Get started

Explore Learn about Assessments and Surveys concepts and features.
Use surveys Learn how you can use surveys.	Surveys reference Get details about surveys, such as fields and properties.
Use assessments Learn how you can use assessments.	Assessments reference Get details about assessments, such as fields and properties.
Use quizzes Learn how you can use assessments.	Quizzes reference Get details about quizzes, such as fields and properties.

Troubleshoot and get help

• Ask or answer questions in the IT Service Management forum
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support

• Exploring Assessments and Surveys
  The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system. Create questionnaires that you can assign to one or more users to assess their knowledge of any subject.
• Surveys
  With Surveys, you can create, send, and collect responses for basic surveys. If installed, you can also use the Survey widget to set up a survey within Service Portal.
• Assessments
  Use assessments to evaluate, score, and rank records from any table in the system.
• Installed with Assessments and Surveys
  Several types of components are installed with the activation of Assessments and Surveys.
• Quick start tests for Assessments and Surveys
  Validate that Assessments and Surveys still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
• Quizzes
  Quizzes are questionnaires that you can assign to one or more users to assess their knowledge of any subject. The quiz functionality is built on the assessment engine and provides many of the same features as assessments and surveys.