Discovery Admin Workspace Content 360

  • Release version: Washingtondc
  • Updated June 16, 2024
  • 2 minutes to read
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    Summary of Discovery Admin Workspace Content 360

    Discovery Admin Workspace Content 360 enables you to discover applications and evaluate suggestions using machine learning and crowd-sourced resources. It simplifies the creation of configuration items with a single click and provides visual insights into your infrastructure's applications and related resources. Users can access this feature via Workspaces > Discovery Admin Workspace > Content 360.

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    Key Features

    • AI-suggested application fingerprints: View and add suggested applications to the discovery process, modify discovery patterns, and ignore suggestions as needed.
    • Application CIs discovered: Monitor application configuration items (CIs) with visual reports showcasing user-defined CIs and the most recently discovered applications.
    • ITOM Content Service: Collects unrecognized application fingerprints for analysis and updates weekly, enhancing visibility by identifying relevant processes for monitoring.
    • Data Sharing: Optional participation in sharing application fingerprint data with ServiceNow ensures anonymity and safety, allowing for enhanced CI delivery through AI classification.

    Key Outcomes

    Utilizing Discovery Admin Workspace Content 360 allows ServiceNow customers to efficiently discover and manage applications, create CIs accurately, and stay updated with new application fingerprints weekly. The optional data-sharing feature fosters collaboration while ensuring data privacy, ultimately leading to improved application monitoring and infrastructure management.

    Prerequisites

    • Plugins: Discovery Normalization and Data Services.
    • Roles: Access to Discovery Admin Workspace Content 360 is granted to users with the roles of admin and discoveryadmin.

    Using Discovery Admin Workspace Content 360, you can discover applications and evaluate application suggestions based on machine learning or crowd-sourced resources. Then, create configuration items with a single click.

    The Discovery Admin Workspace Content 360 uses data visualizations to offer extensive visibility of your infrastructure's applications and the resources available to create application configuration items (CIs). It also provides access to a list of classifiers to add to discovery. Refresh the page to view the most up-to-date visualizations.

    To access the Discovery Admin Workspace Content 360 page, navigate to Workspaces > Discovery Admin Workspace > Content 360.

    Key features

    AI-suggested application fingerprints
    View a list of suggested applications with fingerprints that you can add to the discovery process through the AI-suggested application fingerprints feature. You can then select a group name to view extensive details about an application.
    • Modify certain details such as the discovery pattern name or suggested CMDB class.
    • View additional information about process samples and related servers.
    • Choose to ignore viewed suggestions the next time Discovery runs.
    • Add suggestions to the Configuration Management Database (CMDB) the next time Discovery runs.

    For more information about discovery based on application fingerprints, see Discover applications based on fingerprints.

    Application CIs discovered

    Monitor information about application CIs discovered based on application fingerprints or ITOM Content Service suggestions through the Discovery Admin Workspace. A pie report illustrates the total number of user-defined application CIs discovered, while a bar report presents the top five application CIs discovered, created within the last two days, and grouped by class.

    ITOM Content Service
    ITOM Content Service collects unrecognized application fingerprints from different environments. AI librarians analyze these fingerprints, creating dedicated classifiers that are updated and shipped to you weekly. The latest version of Discovery Admin Workspace enables you to refresh the content service suggestions manually before reviewing them. As new IT products are rapidly released to the market, this feature grants you rapidly updating visibility and provides the following benefits:
    • It reviews the products that you’re currently using every week and delivers new application fingerprints.
    • It identifies irrelevant processes that aren’t suitable candidates for CIs.
    • Based on AI, it helps you identify running processes fingerprints and Simple Network Management Protocol (SNMP) Object Identifiers (OIDs) and create the CIs you need for monitoring your infrastructure.
    • Discovers a higher number of products by using AI capabilities that cluster and classify running application processes.

    To learn more about ITOM Content Service, see ITOM Content Service.

    Sharing data on ITOM Content Service

    The Continuance Delivery System (CDS), a ServiceNow® technology, synchronizes data between the Data Services instance—which stores and distributes data—and the customer instances, using only the processes and SNMP OIDS data. Using the ITOM Content Service feature through the CDS, you can opt in to share application fingerprint process data. This data can be tagged and classified by AI librarians, enabling ITOM Content Service to deliver new CIs every week. Your data is shared with your ServiceNow® instance in a safe environment. You have the assurance that no personal information is revealed, and all information is kept anonymous. Participation is optional and you can opt out at any time. For more information, see Share data on ITOM Content Service.

    Prerequisites

    Plugins required for ITOM Content Service:
    • Discovery
    • Normalization Data Services

    Roles

    The following roles have access to Discovery Admin Workspace Content 360:
    • admin
    • discovery_admin