Add an integration to SRM

Add an integration to your instance so that alerts your services are available to your teams within SRM.

Before you begin

Role required: Responder, Manager, or Administrator

About this task

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
   You are taken to your SRM homepage.

   Note:

   If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
2. Select Services from the left navigation pane.
3. Select the Integrations tab.
4. Click the Add an integration button.
5. Select an integration or search for one using the search bar.
6. In the integration window, in Provide details, fill in the fields on the form, as appropriate.

   Table 1. Add an integration

   Field	Description
   Integration name	Name for the integration.
   Description	Describe the integration. What it's used for.
   Source	Auto-populated. (If it's empty, reload the page.)
   Service	Auto-populated with the service this integration is associated with.
   How do you want to connect events?	Directly to the instance. (Default.)
   Service Description	Description of the overall service that will help others to understand the purpose of the service and other relevant information.

7. Click Next and save.
   The integration is in Draft state.

   Follow the instructions in the Setup 3rd party connector panel.

   Note:

   These instructions are unique to each vendor. We provide the url to use.
8. Once you have completed the third-party instructions, and are notified that it is active, click the Activate button.
9. Click Continue.
   Note:

   Your integration is active, however, you still need a service user account for authentication. That account needs the evt_mgmt_integration role for the 3rd-party application to push events. Contact your system administrator and ask them to provide it.
   The integration is Active and available in your instance.