Review and approval of application service maps
Summarize
Summary of Review and Approval of Application Service Maps
In the Service Mapping process, after mapping IT services and correcting errors, a collaborative review and approval of application service maps is conducted by the Service Mapping administrator and the application service owner. This process applies to both discovered and manually created application services and requires Service Mapping to be enabled.
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Key Features
- The review process is initiated after the administrator maps services and rectifies errors.
- Service process tasks are generated for the application service owner, with email notifications sent for each task assignment.
- The application service owner verifies the completeness and accuracy of the service maps, providing feedback as needed.
- Reject messages can be left by the owner for the administrator to address.
- The application service maps can go through multiple iterations of review and correction.
Key Outcomes
Upon approval, the application service status changes to "Approved," and it is listed among completed services on the Home page. The review process allows for thorough validation of service maps, ensuring that all major components are accurately represented and that any necessary adjustments are made before finalization.
After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created application services.
You must have Service Mapping enabled to map or review application services.
Users who perform review and approval have the roles of a Service Mapping administrator and an Service Mapping administrator is responsible for mapping, fixing, and maintaining application services. The application service owner checks that the application service maps are complete and all major components comprising it are correctly represented. If necessary, the owner leaves comments, referred to as reject messages, on application service maps for the Service Mapping administrator to implement.
- After the initial mapping of application services, the administrator fixes errors and sends individual application services for review. The system creates a service process task assigned to the application service owner and sends an email notification about it.
- The application service owner checks that the application service maps are complete and all major components comprising it are correctly represented. If necessary, the owner leaves comments, referred to as reject messages, on application service maps for the Service Mapping administrator to implement. The service process task assigned to the owner closes. The system sends an email notification to the administrator that the owner posted comments.
- The administrator receives the email notification, views owner requests and implements them.
- The administrator resends the application service maps for review. The system again creates a service process task assigned to the application service owner and sends an email notification about it.
- If the revised application service maps are satisfactory, the application service owner approves them. If not, the owner requests further fixes, which the administrator must address.
To see documentation for a review phase, click the relevant box in the diagram.
The process of application service review may take some time as it requires making changes and repeatedly running the mapping process on the application service. Typically, it takes several iterations to arrive at the desired result.
Once the owner approves an application service, the application service status changes to Approved and it appears in the list of completed application services on the Home page.