Inbound Request Configuration

  • Release version: Australia
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Inbound Request Configuration

    The Inbound Request Configuration table (sntmtcoreinboundqueueconfig) is a metadata table available with the Sales and Service Core API (com.sntmtcore) plugin. It enables ServiceNow administrators to define how each inbound flow request is processed and tracked, choosing between synchronous, asynchronous, or custom execution modes. This configuration also controls notification settings and integrates with the Sales Customer Relationship Management Request Tracker across CRM flows.

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    The existing Inbound Request Table references this configuration table to determine processing behavior and completion tracking for workflows.

    Key Features

    • Processing Mode Configuration: Admins can specify whether a request runs synchronously, asynchronously, or based on a custom script using the runmode field.
    • Notification Control: Configurable notification options (None, Default, Custom) allow tailored notification handling for asynchronous requests via the triggernotification field. Custom notifications can be implemented using existing events or custom events.
    • Configuration API: The configurationapi field supports scripting using the IBQConfigBase API to customize request processing logic.
    • Activation and Identification: Records have unique IDs, labels, and an active flag to manage which configurations are in effect.

    Security and Access

    Access to the Inbound Request Configuration table is controlled via the sntmtcore.inboundqueueadmin role, which grants full administrative rights including create, read, update, delete, and reporting.

    To manage configurations effectively, users should be assigned either the sntmtcore.admin or sntmtcore.inboundqueueadmin roles and be designated as delegated developers with “Manage Update Set” permissions to capture changes properly within the application scope.

    Practical Benefits for ServiceNow Customers

    • Allows precise control over inbound request flow execution, optimizing performance and resource use.
    • Enables flexible notification strategies to keep stakeholders informed only when necessary.
    • Supports customization through scripting, providing tailored processing behavior for complex scenarios.
    • Integrates seamlessly with CRM workflows to enhance request tracking and management.

    Enables you to define the configurations to determine how each flow is processed and tracked within an Inbound Request.

    Overview of the Inbound Request Configuration table

    The Sales and Service Core API (com.sn_tmt_core) plugin is required to use the Inbound Request Configuration table (sn_tmt_core_inbound_queue_config).

    The Inbound Request Configuration table is a metadata table that must be configured to decide how a particular flow is executed, whether synchronous or asynchronous.

    The table can be used to perform the following tasks.
    • Enable admins to configure synchronous vs asynchronous processing of requests.
    • Adapt the Sales Customer Relationship Management Request Tracker across all CRM flows.
    • Enable configuration of notification types, whether default, custom, or no notifications.

    The Request Configuration field on the existing Inbound Request Table [sn_tmt_core_inbound_queue] is a reference to the new Inbound Request Configuration table (sn_tmt_core_inbound_queue_config).

    Any workflow that requires the tracking of a completion status, can use the Inbound Request Configuration table and configure whether a flow is synchronous or asynchronous.

    Fields on the Inbound Request Configuration Table

    An admin creates a record in the table and specifies the configuration using the run_mode, trigger_notification, and configuration_api fields.
    Table 1. Field and descriptionsList of fields on the inbound request configuration table, their descriptions, and the type of fields.
    Field Description Type
    Config ID Unique configuration ID for the metadata configuration. String
    Label Unique label name for the metadata configuration. Translated text
    Active Specifies whether the Inbound request configuration record is active or not. True/False

    Default value is False
    Run Mode Specifies whether a request runs synchronously or asynchronously. String (choices): Sync, Async, Advanced.
    • Synchronous: Synchronous processing.
    • Asynchronous: Asynchronous processing
    • Advanced: Use custom script to determine if the flow has to be synchronous or asynchronous
    Trigger Notification Specifies how you want to receive notifications.
    A notification is triggered in one of the following situations.
    • Trigger notification field is set to Default.
    • State of a request is Complete and the status is either Success or Partial success.

    The notifications for the record in the Inbound table are only received by whoever has initiated the flow.

    		 String (choices): None, Default, Custom
    • None: No notifications
    • Default: Notifications only for asynchronous requests.
    • Custom: Custom notification for asynchronous requests based on requirements.

      Configure custom notifications by using the existing event (sn_tmt_core.ibq.custom.notification) or by handling your own custom event.

      Default value for the field is Default.
    Configuration API Script required to process the inbound request.

    To learn more about the configuration API, see IBQConfigBase API - Scoped.

    		 Reference: sys_script_include
    Domain The current domain scope of the record, for example global. Domain ID

    Security roles

    The security roles for the Inbound Request Configuration table (sn_tmt_core_inbound_queue_config) provide different levels of access to the [sn_tmt_core.inbound_queue_admin] role.
    Table 2. Roles and access
    Role Access
    sn_tmt_core.inbound_queue_admin Create, read, update, delete, report_view, report_on
    Note:
    Add a user with the roles sn_tmt_core.admin or sn_tmt_core.inbound_queue_admin, who is responsible for configuring the Inbound Request Configuration table, as a delegated developer for the application where the configuration is being created. Assign the permission “Manage Update Set” (added under Manage Developers for the respective application). This ensures that all changes are captured in the correct scope and update sets. For details, see Delegated development and deployment.