Request a CPQ tenant

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Submit a support ticket on Now Support to request a CPQ instance for use with your ServiceNow instance.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to Now Support.
    2. Select Create a case.
    3. In the ServiceNow Otto panel, select the link to open the case form.
    4. Select Service request.
    5. Enter Request a new CPQ instance and select Next.
    6. Select your instance and select Next.
      Note:
      Contact the primary customer administrator (PCA) if your instance is not listed.
    7. Select Continue.
    8. Enter the Client ID and Client secret and the public certificate details.
    9. Select Continue.
    10. Review the summary and select Confirm and Submit.

    What to do next

    Connect the CPQ instance to your ServiceNow instance. See Connect your instance with CPQ instance.