Sales Customer Relationship Management

ServiceNow® Sales Customer Relationship Management (Sales CRM) applications enables organizations to manage the product sales life cycle. Your agents can use these applications to generate pre-sales leads and opportunities, provide sales quotes, capture and fulfill orders, work with contracts and entitlements, and manage the customer order workflow for changes.

Explore Learn how you can use the Sales CRM applications.	Configure Plan and configure your Sales CRM implementation.	Use Use the Sales CRM applications as an agent.
Integrate Extend capabilities in Sales CRM by integrating with other applications.	Reference Get details about components such as fields, tables, and properties.	Automate Improve customer, agent, and partner productivity and user experience with AI‑powered tools and workflows.

Additional resources

• Learn more about what's new and changed, see the Sales Customer Relationship Management release notes.
• Log in to your ServiceNow® account and find additional information about implementing and deploying Sales CRM features at the Best Practices Library.
• Access real-time courses, self-paced training, and career resources at ServiceNow University.
• Find useful resources related to your role and explore best practices at ServiceNow Impact.
• Connect with other Sales CRM users at Now Community.