Review and approve order revisions or cancellation requests

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Review a customer or service order that has a pending revision or cancellation request so that you can make sure that the order is correct and complete. You can also approve the order and order line item revisions or cancellations requests.

    Before you begin

    Role required: order_approver, order_viewer, sn_ind_tmt_orm.order_fulfillment_manager, sn_ind_tmt_orm.service_order_manage, sn_ind_tmt_orm.service_order_agent

    About this task

    When you approve a revised order, it enables it to continue in its modified state through the rest of the fulfillment process. When you approve a cancellation request, it finalizes the cancellation and prevents the order from continuing through fulfillment processing.

    To learn more about how the states of orders change when you approve them, see Key inflight order change and cancellation request fields.

    Procedure

    1. Navigate to  Workspaces > CSM/FSM Configurable Workspace .
    2. Select the List icon .
    3. Navigate to Customer Orders > All.
    4. Select an order you want to revise.
    5. Select the customer order or service order that you want to approve revisions or cancellation requests for.
    6. In the customer order or service order, review the revision or cancellation request, and then click Save if you made any changes.
    7. To formally approve the order revision or cancellation, click Approve.

    Result

    Orders with unapproved revisions have a Revision in Progress state. When you approve them, their state changes to In Progress. Orders with unapproved cancellation requests have an Assessing the Cancellation state. When you approve them, their order state changes to Cancellation in Progress.