Validating your orders through asynchronous order processing

  • Release version: Australia
  • Updated March 23, 2026
  • 1 minute to read

    • You can validate your orders before the order records are created in the customer order table during asynchronous order processing in the ServiceNow® Order Management application.

    You configure two system properties to validate your orders in asynchronous order processing. The create_product_order_validations_async system property for product orders and the create_service_order_validations_async system property for service orders control the validation in the asynchronous processing of orders before the orders are inserted into the Inbound Queue [sn_tmt_core_inbound_queue] table. The default values of these properties are set to True.

    By default, when a scheduled job picks up the record from the Inbound Queue [sn_tmt_core_inbound_queue] table, no validation occurs and the order and the order line items are created.

    To enable validation through a scheduled job, you can override the enableValidationViaScheduleJob property to return true. By default, this method returns false.

    The following table lists all the system properties that are required for validation.
    Table 1. System properties for validation
    Name Description
    sn_ind_tmt_orm.create_product_order_validations_async Enable or disable the validations before inserting the product order records into the Inbound Queue [sn_tmt_core_inbound_queue] table.​
    sn_ind_tmt_orm.create_product_order_validations_sync Enable or disable the validations before inserting the product order records into the Customer Order [sn_ind_tmt_orm_order]table.
    sn_ind_tmt_orm.create_service_order_validations_async Enable or disable the validations before inserting the service order records into the Inbound Queue [sn_tmt_core_inbound_queue] table.​
    sn_ind_tmt_orm.create_service_order_validations_sync Enable or disable the validations before inserting the service order records into the Customer Order [sn_ind_tmt_orm_order] table.
    sn_ind_tmt_orm.glide.mutex.script.maxspins Maximum number of times for a thread to try to acquire a lock. The default value is 100.
    sn_ind_tmt_orm.glide.mutex.script.spinwait Time to wait between lock attempts, in ms. The default value is 100 ms.
    sn_ind_tmt_orm.limit Number of records (batch size) to return from the inbound queue [sn_tmt_core_inbound_queue] table for processing. The default value is 100.
    sn_ind_tmt_orm.schedule.max.runtime Maximum time up to which the scheduled job runs, in ms. The default value is 900000 ms.