Create order entries manually during the asynchronous order processing

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Skip the scheduled job and create order entries manually in the Order Management application for asynchronous order requests.

    Before you begin

    Role required: Order Integrator [sn_ind_tmt_orm.order_integrator]

    About this task

    Before you can create order entries in the customer order table, records are staged in the Inbound Queue [sn_tmt_core_inbound_queue] table. This table helps you to store and manage your order requests during the asynchronous processing of orders.

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace.
    2. Select the List icon .
    3. Navigate to Inbound Queue Requests > All.
      The Inbound Queue Requests list view provides the following information.
      Field Description
      Resource Caller that created the record in the Inbound Queue [sn_tmt_core_inbound_queue] table.
      Record id Unique system-generated ID returned as orderID in the HTTP response.
      State State of the record in the Inbound Queue [sn_tmt_core_inbound_queue] table.
      New
      Order records created.
      In Progress
      Scheduler picks orders and generates a system ID.
      Completed
      Scheduler successfully created the customer order record from the Inbound Queue table.
      Error
      Scheduler did not successfully create the customer order record.
      External ID External ID of the order from the Configure, Price, and Quote (CPQ) system.
      Status code HTTP status codes.
      • 201: Target record successfully created.
      • 202: Record in the Inbound Queue [sn_tmt_core_inbound_queue] table successfully created.
      • 400: Target record not created due to an error.
      Error message (Optional) Error message returned for an exception.
      Payload Payload received via an API.
      System ID Cluster node ID.
      Reference table Name of the target table, such as Customer Order.
    4. From the list, select a record to create an order.
    5. On the Inbound Queue page, select Create Order.
      An order is created in the New state and can be viewed by navigating to Customer Orders > All.

    What to do next

    Approve orders in Order Management