Invoice case details on the Business Portal

  • Release version: Australia
  • Updated April 10, 2026
  • 2 minutes to read

    • Field descriptions for invoice case headers and invoice case line list views on the Business Portal.

    Invoice case header fields

    Field Description
    Account Customer account associated with the invoice dispute case.
    Contact Name of the customer contact for the invoice case.
    Invoice Unique, system-generated invoice number being disputed, starting with the prefix ARINV.
    Invoice date Date the invoice was issued.
    Priority Urgency level assigned to the invoice case. The available options are:
    • 1 - Critical
    • 2 - High
    • 3 - Moderate
    • 4 - Low (default)
    Request source Scope selected when creating the invoice case from the Business Portal using the playbook experience. The available options are:
    • Specific invoice line and single invoice
    • Invoice header details and multiple invoices

    Invoice case line list view

    Field Description
    Number Unique, system-generated invoice case line starting with the prefix INVCSL.
    Invoice The invoice number associated with this case line. This field is displayed for an invoice case created with Invoice header details, multiple invoices as the request source.
    Invoice line The invoice line number associated with one of the invoices in this case line. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
    Description or Short description A brief summary of the invoice case line item.
    State The current status of the invoice case line. The available options are:
    • Draft
    • New
    • Work in Progress
    • Awaiting Info
    • Resolved - Accepted
    • Resolved - Denied
    • Canceled
    Invoiced quantity The quantity that was originally billed on the invoice. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
    Disputed quantity The quantity being disputed by the customer. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
    Approved quantity The quantity approved for adjustment or credit after dispute resolution. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
    Invoiced billing location The billing address that appears on the original invoice.
    Invoiced shipping location The shipping address that appears on the original invoice.
    Disputed billing location The billing address that the customer claims should have been used.
    Disputed shipping location The shipping address that the customer claims should have been used.
    Expected start The planned or expected start date for service or product delivery.
    Actual start The actual date when service or product delivery began.
    Product offering The product or service offering associated with this invoice line. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
    Sold product The specific product that was fulfilled and invoiced. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
    Contact Customer contact for the invoice case.