The ServiceNow CPQ Technology and Product Training Portal

The ServiceNow CPQ Training Portal includes self-paced video training content.

ServiceNow CPQ is excited to introduce the ServiceNow CPQ Product & Technology Training Portal. This new training portal is your one-stop shop for all things training for ServiceNow CPQ. On the site you will find a library of self-paced video training content that covers all current products and features available at ServiceNow CPQ. This is training the way you want it, on your schedule, at your pace.

You can go to the homepage of the Training Portal at ServiceNow University.

The portal is a subscription-based site where you can purchase 12 months of access to all current and future ServiceNow CPQ training content for one price.

On the portal you will find the following Learning Tracks:

Introduction to ServiceNow CPQ:

These modules are free to view by any individual without the need to create an account on the portal. These modules provide the student with a high level overview of the ServiceNow CPQ Commerce Logic Engine, its purpose, its main features and advantages, as well as a review of its major components. There is also a video demonstration of the end-user interface that a sales rep or customer would use to configure products for purchase, as well as a video demonstration of the ServiceNow CPQ Administration user interface that system administrators use to create and maintain ServiceNow CPQ configurations.

Using ServiceNow CPQ with Salesforce:

ServiceNow CPQ Essentials: The student is presented with learning modules that cover the core, central features of the Commerce Logic Engine as they are used in a Salesforce application environment. These 18 modules provide you with practical knowledge of how to perform various processes in the software that an administrator will perform on a daily basis. The student is provided video-based lectures on each topic, a video-based demonstration of how to complete any practice exercise for that topic, a PDF student guide document that has all the slides, and student notes,. Also, a lab exercise is provided that will allow the student to perform the practical procedures described for the topic.

ServiceNow CPQ Advanced Administration: The student is presented with learning modules that cover the more, advanced features of the Commerce Logic Engine as they are used in a Salesforce application environment. These 12 modules provide you with practical knowledge of how to perform various processes in the software that an administrator will perform when implementing various advanced features. The student is provided video-based lectures on each topic, a video-based demonstration of how to complete any practice exercise for that topic, a PDF student guide document that has all the slides, and student notes,. Also, a lab exercise is provided that will allow the student to perform the practical procedures described for the topic.

Using ServiceNow CPQ in an eCommerce Implementation:

ServiceNow CPQ Essentials: The student is presented with learning modules that cover the core, central features of the Commerce Logic Engine as they are used in an eCommerce application environment. These 18 modules provide you with practical knowledge of how to perform various processes in the software that an administrator will perform on a daily basis. The student is provided video-based lectures on each topic, a video-based demonstration of how to complete any practice exercise for that topic, a PDF student guide document that has all the slides, and student notes,. Also, a lab exercise is provided that will allow the student to perform the practical procedures described for the topic.

ServiceNow CPQ Advanced Administration: The student is presented with learning modules that cover the more, advanced features of the Commerce Logic Engine as they are used in an eCommerce application environment. These 12 modules provide you with practical knowledge of how to perform various processes in the software that an administrator will perform when implementing various advanced features. The student is provided video- based lectures on each topic, a video-based demonstration of how to complete any practice exercise for that topic, a PDF student guide document that has all the slides, and student notes,. Also, a lab exercise is provided that will allow the student to perform the practical procedures described for the topic.

ServiceNow CPQ APIs:

ServiceNow CPQ admin APIs: These 25 learning modules provide the student with an overview of all of the available admin APIs for ServiceNow CPQ. Each module reviews a specific subset of the admin APIs, and gives the student the syntax of each API call, the required parameters for each call, a description of each parameter, and real world examples of what an actual call might look like in use. Also, a demonstration of the use of every API call is performed so that the student can see what the complete API request would look like, including the request payload, if needed. The response to each API call is then reviewed to allow the students to see what they should expect to get back once the call is executed.

ServiceNow CPQ Run Time APIs: This set of 3 learning modules provides content that cover the various Run Time APIs for ServiceNow CPQ. Each module reviews a specific subset of the Run Time APIs, and gives the student the syntax of each API call, the required parameters for each call, a description of each parameter, and real world examples of what an actual call might look like in use. Also, a demonstration of the use of every API call is performed so that the student can see what the complete API request would look like, including the request payload, if needed. The response to each API call is then reviewed to allow the students to see what they should expect to get back once the call is executed.

Use Cases:

These modules cover specific use cases for ServiceNow CPQ and provide the student with an explanation of the use case and why you might need it, as well as a demonstration of how the use case can be implemented in ServiceNow CPQ, including the components that need to be set up in order to implement the use case.

New Feature Training:

These free modules are produced monthly and provide the student with an overview of the latest new features that have been added to the Commerce Logic Engine.

In the top right corner of the home page you will find the Course Catalog link. The Course Catalog provides you with course descriptions of all training modules contained on the portal. You can use the Categories checkboxes to sort the course descriptions to help you find the information that is most important to you.

In the Student Home page you can view the Course Catalog and select courses, monitor your progress, join a Group, participate in Discussions, and view Calendar events such as live, virtual Office Hours events where you can talk with a ServiceNow CPQ training professional to help you better understand the learning content, or help you with any issues you might with the content or the lab exercises.

ServiceNow UniversityTraining Portal Demo

For more information about the Training Portal and how to purchase a subscription to the Portal, contact ServiceNow CPQ Training or your ServiceNow CPQ Sales Representative.