Order operations

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Explore tools that help manage exceptions, returns, and process visibility across the order life cycle.

    Get started

    Select a link from the following table to explore tools that support exception handling, returns, process visibility, and sales operations across the lead-to-cash life cycle.

    Table 1. Order operations applications
    Application Description
    Order Operations Case Management Capture and manage order exceptions.
    Case Lines and Workflows Track and manage multiple related issues in a single case.
    Case Management for Invoice Operations Capture and manage invoice exceptions.
    Lead-to-Cash Process Management Create dashboards using consolidated sales data across ERP and ServiceNow systems to gain visibility into the full sales process.
    Return Merchandise Authorization Manage return, replacement, or refund cases for installed products.

    What to explore next

    Configure the order operations applications, so your agents and customers can use them in their sales workflows. For more information, see Configuring the order operations applications.