Configure customer product data management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Learn how to use the sn_ind_tmt_orm.enable_prod_invt_for_order_management system property to either create sold products or product inventory records after an order is completed and fulfilled.

    Before you begin

    Role required: admin

    About this task

    The following table lists the values that you can set for the sn_ind_tmt_orm.enable_prod_invt_for_order_management system property depending on whether you want to create an entry in the Sold Products [sn_install_base_sold_product] table or Product Inventory [sn_prd_invt_product_inventory] table after an order is fulfilled.
    Value Description
    True Create a record in the Product Inventory [sn_prd_invt_product_inventory] table. This is the default setting.
    False Create a record in the Sold Products [sn_install_base_sold_product] table.
    Note:
    You can choose to create either sold products or product inventory records, but not both.

    Procedure

    1. Log in to the ServiceNow instance.
    2. Select All.
    3. Switch the application scope to Order Management.
    4. Enter sys_metadata.list in the Filter text box.
    5. On the Application Files list view, search and select the sn_ind_tmt_orm.enable_prod_invt_for_order_management property from the Display name column.
    6. On the System Property form, specify a value in the Value depending on how you want to create inventory records.
    7. Select Update.