Delete orders

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Delete order or order line items if you no longer require them to be part of the order.

    Before you begin

    Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, or sn_ind_tmt_orm.order_fulfillment_manager

    Procedure

    1. Navigate to  Workspaces > CSM/FSM Configurable Workspace .
    2. Select the List icon .
    3. Navigate to Customer Orders > All or Service Orders > All to delete a product or service order respectively.
    4. Select an order or order line items you want to delete.
      Note:
      If the PONR option is selected, the Cancel Order button is turned off because it is too far along in the process to request a cancellation.
    5. Select Delete from the More actions icon .