Review an order orchestration plan

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Track the progress of an order in the fulfillment process by reviewing the orchestration plan for the order, its order line items, and domain product, service, or resource orders. By using the order orchestration UI, you can easily identify and resolve any delays or fallouts so that you can do the order fulfillment process more efficiently.

    Before you begin

    Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, sn_ind_tmt_orm.order_fulfillment_manager, sn_ind_tmt_orm.service_order_manager

    About this task

    By using the order orchestration UI, you can perform the following actions:
    • View a hierarchical visual representation of all order line items, domain orders, and order tasks for the selected order.
    • Open a node in the hierarchy and view the additional details.
    • Determine the current state of the associated order line items, domain orders, and order tasks.
    • Identify any order delays or fallouts in the order fulfillment process, and resolve them on time.
    To learn more, see Using the order orchestration UI.

    Procedure

    1. Navigate to  Workspaces > CSM/FSM Configurable Workspace .
    2. Select the List icon .
    3. Navigate to Customer Orders.
      • To view all customer orders, select All.
      • To view only open, unfulfilled customer orders, select Open.
    4. Select an order you want to fulfill.
    5. Access the order orchestration UI for a selected order, order line item, or domain order by performing the respective task from the following table.
      TaskDescription
      Review the orchestration plan for an entire customer order In the Customer Order form, under Order breakdowns, select View order orchestration.
      Review the orchestration plan for a customer order line item
      1. On the Order Details page, select an order line item from the Line items tab.
      2. Select the Order Orchestration tab.
      Review the orchestration plan for a domain order associated with a customer order line item To view the orchestration plan for a domain order (product, service, or resource), perform the following steps:
      1. On the Order Details page, select an order line item from the Line items tab.
      2. Navigate to the one of the following tabs for which you want to view the orchestration details:
        • Product Orders
        • Service Orders
        • Resource Orders
      3. Select the Order Orchestration tab.
    6. On the order orchestration UI, review the visual representation of the order, including all domain product, resource, service orders, order tasks, and their current states as described in the following table.
      Table 1. Order orchestration details
      Field Description
      ORD

      Unique system-assigned number for the customer order. Both customer orders and service orders have an assigned ID with a prefix of ORD.
      Address, city, state Orchestration plan hierarchy level that represents the individual shipping locations for the domain orders of an order line item.
      Order line item Orchestration plan hierarchy level that contains the individual order line items that are associated with each shipping location. An order line item can also contain child line items, which are shown in the order hierarchy. Each order line item contains the following elements:
      Description
      Description of the product or service ordered on this line item.
      Order line item identifier
      System-assigned customer or service order line item number.
      Task overview
      Overview of the total number of domain orders and order tasks that are associated with the order line item that have been fulfilled.
      Domain orders and order tasks
      Orchestration plan hierarchy level that contains the individual domain orders and order tasks for an order line item. A domain order can also contain child domain orders, which are shown in the order hierarchy. Each domain order or order task contains the following elements:
      Type
      Type of related transaction:
      • Domain order - Product Order, Service Order, or Resource Order
      • Order Task
      Description
      Description of the product or service on this domain order or order task.
      Identifier
      System-assigned domain product or order task number.
      State
      Current state of the domain product or order task. To learn more, see:

    What to do next

    Review and close fulfillment tasks