Create a product offering family

  • Release version: Australia
  • Updated April 5, 2026
  • 1 minute to read

    • Create a product offering family for products with similar or common features that have multiple variations. You can apply common rules or attributes for product offerings at the product offering family level instead of applying them individually to each product offering.

    Before you begin

    Role required: sn_prd_pm. product_catalog_admin or sn_prd_pm.product_catalog_manager

    About this task

    A product offering family is a hierarchical classification of product offerings, like a category tree. Product families can have parent-child relationships (multi-level tree). You can define parent-child relationships, where each node in the family tree can have a parent, forming a multi-level hierarchy. With a product family you can:
    • Apply rules or default attributes at the family level, which are inherited by descendent products in the family.
    • Aggregate sales data by family, such as total revenue, including all sub-family products, for revenue reports.

    For example, a product offering family hierarchy could be Hardware > Computers > Laptops. Each product offering inherits rules that define items such as required warranties or other features from the parent. Agents can view the product family for products in line items, which can provide context on why certain rules or discounts are applied to a product offering.

    After you create product offering families, you assign a product offering to a product offering family when you create a product offering.

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace.
    2. Select the List icon .
    3. Navigate to Offerings > Product Offering Families.
    4. Select New.
      Fill-in the form.
      Table 1. Create New Product Offering Family
      Field Description
      Number System-assigned number for the product offering family.
      Name Product offering family name
      Description Short description of the product offering family.
      Parent family If the product offering family that you're creating is a child of an existing product offering family, select the parent product offering family.
    5. Select Save.
      The product offering family is available for use and can be selected when you create a product offering.

    What to do next

    Create product offerings