Install AI sales activity association

  • Release version: Australia
  • Updated June 30, 2026
  • 1 minute to read

    • You can install the AI sales activity association application (com.sn_act_assoc_agent) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

    Before you begin

    Role required: admin

    About this task

    The following store applications and plugins are installed as a dependency with AI sales activity association:

    • Opportunity Management [com.sn_l2c_oppty_mgmt]​
    • Now Assist for Platform [com.sn.now.platform]
    • User Mailbox Integration [com.glide.email.user_mailbox.integration]
    • CRM Outlook Add-in [com.sn_crm_outlook_addin]
    • Notifications Email Agents [com.sn_notif_agents]

    For associating emails to Lead records, install Lead Management separately.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the AI sales activity association application (com.sn_act_assoc_agent) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      A list of the versions available to you is displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
    6. Select Install.

    What to do next