Fallout Management data model

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Manage and fix the processing issues that occur during the fulfillment of a customer or service order. With Fallout Management, you can identify the order processing exceptions and create a fallout record to investigate and resolve the underlying processing issue. Fallout Management enables a customer or service order to continue until it's completed.

    The Fallout Management data model extends the Task [task] table. The following table lists the attributes that apply to order fallout processing.

    Table 1. Order fallout table attributes
    Field Description
    Number Unique system-assigned fallout number, starting with a prefix of FO, up to seven digits in length.
    Assigned to Identifier for the assigned person responsible for acting on the fallout record.
    Created by Identifier for the fallout administrator who created the fallout record.
    Created on Timestamp that includes the date and time that the fallout record was created.
    State
    Indicator of the current processing state for the fallout record. Unless otherwise indicated, the fallout manager or agent manually assigns the appropriate state to the fallout record, depending on where it currently resides in the processing cycle.
    Open
    Fallout record that is new and not currently assigned to a person to work on.
    In progress
    Fallout record that is assigned and currently being worked on.
    On hold
    Fallout record that is on hold. No further fallout processing can take place until you release the hold.
    Awaiting information
    Fallout record that is on hold and waiting for more information before processing can proceed.
    Resolved
    Fallout issue that has a resolution but you have not formally closed it.
    Closed complete
    Fallout record that is complete and closed.
    Canceled
    Fallout record that the fulfillment manager canceled. No further fulfillment processing can take place.
    Originated from Identifier of the originating order task record that the fallout record is associated with.
    Activity
    Listing of the processing activities and changes in the field values that have taken place for the fallout record. To expand, collapse, or filter by activity stream:
    • Select the activity stream filter icon to filter by post types, field changes, or flagged items.
    • Select the search icon to search the required information in the activity stream.
    • Select the sort descending icon to sort the activity from oldest to newest or select the sort ascending icon for the opposite action.
    Attachments File attachments for the fallout record. Select Browse to add the file as an attachment.