Sync quote and opportunity
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Summary of Sync quote and opportunity
This feature enables ServiceNow sales agents to synchronize quote information with opportunity records, ensuring data consistency and accuracy across both. Synchronizing quotes and opportunities helps track revenue from opportunities accurately, streamlines sales processes, and maintains alignment between quote and opportunity details.
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Establishing Synchronization Between Quote and Opportunity
When a quote is created via an opportunity, the Source Opportunity field on the quote is automatically populated. Revenue metrics and prices are calculated automatically when quotes include child line items. Synchronizing a quote with its opportunity keeps prices and revenue metrics consistent across both records. The opportunity record displays a Synced banner indicating synchronization status.
To automate syncing of the first quote with its opportunity, administrators can set the autoEnableSyncFirstQuote system property to true. New versions of quotes can be created from existing quote records to maintain synchronization with the original opportunity, provided the previous quote version was synced.
Marking a quote’s state as Accepted or Completed moves the synced opportunity to Closed-won status.
Field Mapping and Editing Restrictions
Synchronization keeps specific fields between opportunity headers and quote headers, as well as opportunity line items and quote line items, in sync. Only non-synced fields on the opportunity record are editable by sales agents. Key default synced fields include:
- Opportunity and Quote headers: Term (months), Total one-time price, Total MRR (Monthly Recurring Revenue), Total ARR (Annual Recurring Revenue), Amount, Currency, Price list, and Primary Quote reference.
- Opportunity and Quote line items: Term (months), Cumulative prices (one-time, MRR, ARR, TCV), Product offering, Price list, Unit of measure, Unit list price, Quantity, Periodicity, and Unit net price.
When synchronization is active, adding or deleting line items on the opportunity record is disabled, and synced fields become read-only to maintain data integrity.
Practical Benefits for ServiceNow Customers
- Maintains consistent and accurate revenue and pricing data across quotes and opportunities.
- Improves sales tracking and forecasting by ensuring opportunity revenue reflects quote details.
- Reduces manual data entry and prevents discrepancies between quotes and opportunities.
- Supports versioning of quotes while keeping opportunity data aligned.
Sync quote information from the quote record to an opportunity record. This keeps the quote data consistent and accurate across both the records and enables sales agents to track revenue from opportunities accurately.
Establish a sync between quote and opportunity
As a sales agent, you can establish the sync between quote and opportunity records and ensure that a defined set of fields between opportunity-quote and opportunity line items-quote line items remain synchronized.
When a quote is created through an opportunity, the Source Opportunity field on the quote record is automatically populated with the details of the opportunity through which the quote is created. To create a quote through an opportunity, see Create a quote.
When a quote is created with child line items, the revenue metrics and prices for the quote are automatically calculated. To learn more about the revenue metrics and how they’re calculated, see Subscription revenue metrics.
When the quote record is synchronized with the opportunity record, the prices and revenue metrics are also synced and are consistent across both forms.
The Synced banner on the Details tab on the opportunity record displays whether the quote is in sync with its opportunity. To automatically sync the first quote with its source opportunity, set the autoEnableSyncFirstQuote system property to true.
To learn more about establishing a sync between quote and opportunity and automatically enable sync, see Sync a quote with an opportunity.
On the quote record, mark the State as Accepted or Completed to move the synced opportunity to Closed-won.
Map quote and opportunity header fields and line items
As a sales agent, you can only edit and make changes on the fields on an opportunity record that aren’t in sync with a quote.
| Opportunity header | Quote header |
|---|---|
| Term (months) | Term (months) |
| Total one-time price | Total one-time price |
| Total MRR | Total Monthly Recurring price |
| Total ARR | Total Annual Recurring price |
| Amount | Total Amount |
| Primary Quote | Quote id ref |
| Currency | Currency |
| Price list | Price list |
| Opportunity Line items | Quote Line items |
|---|---|
| Term (months) | Term (months) |
| Cumulative one-time price | Cumulative one-time price |
| Cumulative MRR | Cumulative Monthly Recurring price |
| Cumulative ARR | Cumulative Annual Recurring price |
| Cumulative TCV | Cumulative Net price |
| Product offering | Product Offering |
| Price list | Price list |
| Unit of measure | Unit of measure |
| Unit list price | Unit list price |
| Quantity | Quantity |
| Periodicity | Periodicity |
| Unit net price | Unit net price |