Configure a scheduled job for asynchronous order creation

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Run a scheduled job in the Order Management application to create a customer order from the Inbound Queue [sn_tmt_core_inbound_queue] table.

    Before you begin

    Role required: admin

    About this task

    The scheduled job runs on all the active nodes of a ServiceNow instance. This schedule job picks up the order records in batches (the batch size that you have set) from the Inbound Queue table. These order records are in the New state.

    Note:
    If you can't create an order due to an error, the state of the record in the Inbound Queue table is changed to an error, and an error message is displayed.

    An email notification is triggered when the state of a record in the Inbound Queue table changes to an error. The notification is sent to all Order Fulfiller Demo Group users.

    You can also use the Create Order UI action on the Inbound Queue table to create orders on demand.

    Procedure

    1. Navigate to All > System Scheduler > Scheduled Jobs > Today's Scheduled Jobs.
    2. From the Name column, select the Create records from Inbound Queue table async scheduled job.
    3. On the form, fill in the fields.
      For a description of the field values, see Create records from inbound queue table async form.
    4. Select Update.

    Result

    Customer order records are created.