Review the external product inventory details for a customer order

Review the external inventory details of the customer orders that you’ve received from the external Configure, Price, and Quote (CPQ) system during the order capture process.

Before you begin

Role required: order_approver, order_viewer, sn_ind_tmt_orm.order_fulfillment_manager

Procedure

1. Navigate to  Workspaces > CSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Customer Orders > All.
4. Select an order you want to view.
5. View the external product inventories that are currently associated with an order line item by selecting the customer order line item.
6. Select the External product inventories tab.
7. On the form, review the fields values.
   Note:

   To create a new external product inventory table, select New. On the Create New External product inventory form, fill in the fields.

   Table 1. External product inventory form

   Field	Description
   Number	Unique system-assigned number of the external inventory ID.
   External product inventory ID	External product inventory ID from the CPQ system.
   Order line item	Order line item number against which the external inventory ID is captured.
   State	State of the external product inventory ID: Valid When the order was closed, the state of the external product inventory ID was updated to Valid. Invalid During the inflight order changes, the state of the external product inventory ID was updated to Invalid. Note: The state of the external inventory ID is updated after the order fulfillment is complete (the order state is Closed Complete).

8. Save or delete the product inventory details.

   Action	Description
   Save the external product inventory details	Select Save.
   Delete the external product inventory details	Select the options icon next to the Save button, and then select Delete.