Create a manual fallout record

Create a fallout record manually for an order task that has a condition or issue that prevents it from being completed.

Before you begin

Role required: sn_fallout_mgmt.fallout_manager

About this task

You can create manual records as needed basis so that you can raise awareness of an issue or condition that is preventing order fulfillment. By creating a record manually, you can also assign it to a person for resolution.

Procedure

1. Navigate to  Workspaces > CSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Customer Orders > All or Service Orders > All.
4. Select and open an existing customer or service order.
5. To view the line item details, select Line Items where (n) represents the number of the total number of line items for the order.
6. In the Order Line Items form, select the order line item that you want to review.
7. Select the Order Tasks tab.
8. In the Order Tasks form, select the order tasks that you want to review.
9. When you finish updating the order task, or encounter issues preventing its closure, select the more options icon and then select Create Fallout).
10. On the form, fill in the fields.

    For information about field descriptions, see the Create Fallout form fields section in Field descriptions for Fallout Management.

11. Select Save.

Result

When you create a manual fallout record, or an automated one is generated, the following occurs in the related order task:

• Its State field changes to On hold, with a comment on which logged-in user caused it to change.
• In the Activity section, a work order note indicates that the order task state has changed from its former state, usually In Progress, to On hold. A work order note with the message A fallout record FOnnnn has been created also appears.

Related concepts

• Fallout Management data model

Related topics

• Flow Designer
• Flows
• Create a flow