Return Merchandise Authorization roles

Information about Return Merchandise Authorization (RMA) roles.

Table 1. RMA granular roles

Roles	Description	Contains roles
sn_csm_rma_case.csm_rma_case_creator	This role provides granular access to create RMA cases and RMA case Lines.	sn_csm_rma_case.writer
sn_csm_rma_case.csm_rma_case_viewer	This role provides granular access to read RMA cases and RMA case Lines.	None
sn_csm_rma_case.csm_rma_case_writer	This role provides granular access to edit or update RMA cases and RMA case Lines.	sn_csm_rma_case.viewer
sn_csm_rma_case.csm_rma_case_navigation_menu	Provides access to RMA Case navigation menus.	None
sn_csm_rma_case.csm_rma_case_report_viewer	Provides Report Viewer access to RMA Case and RMA Case Line.	None

Table 2. RMA functional roles

Roles	Description	Contains roles
sn_csm_rma_case.agent	Inherit the base case and case task agent roles. User can perform all the CRUD actions.	sn_case_line.characteristic_report_viewer sn_csm_rma_case.csm_rma_case_navigation_menu sn_csm_rma_case.csm_rma_case_creator sn_case_line.characteristic_delete sn_customerservice.case_task_agent sn_customerservice_agent