Exploring Natural Language Query

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • NLQ is a ServiceNow AI Platform feature that is active by default. Use NLQ to query the data in your instance by entering plain language requests into the user interface.

    Figure 1. NLQ data flow for user input and processing
    This image shows the NLQ data flow for user input and processing.
    ServiceNow® NLQ translates natural language user input into glide record queries. The queries are rendered into an executable structured format, such as a JavaScript Object Notation (JSON) file or a visual definition. The output, in whichever format, is the response to the user's request.
    Remarque :
    When a user enters a request directly into the user interface (UI), the text of the request is called an utterance in tables such as NLQ logs.
    NLQ is a ServiceNow AI Platform feature that is active by default and supports the following data operations:
    • Driving table suggestion​
    • Filtering​
    • Grouping and aggregations​
    • Sorting​
    • Data visualization (single score, list, bar chart, pie chart, time series)​
    • Business calendar
    • Single number
    • Multi-table
    For more information, see Using Natural Language Query.

    NLQ doesn't support domain separation. It also doesn't support on-premise instances.

    Language support

    NLQ supports American English by default. For all applications and features except CMDB, NLQ also supports queries in Spanish, French, French Canadian, German, and Japanese.

    Note that you must first activate the languages on your instance for NLQ to parse queries in those languages. For more information, see Activate a language.

    Using NLQ in other applications and features

    Other ServiceNow® applications and features can consume NLQ functionality. See the following resources for more information.
    Tableau 1. Features that can consume NLQ
    Application or feature Information
    Analytics Q & A Create a report with Analytics Q&A
    Configuration Management Database (CMDB) Query your CMDB data without needing to know table relationships or data structures.English is the only supported language for CMDB.
    NLQ with AI Search in global search NLQ Genius Results in AI Search (supports English only)
    List V2 Filter through any platform list by entering in a plain-language request.